BOOKING TERMS
Payment
• Deposits - The deposit is required, this is the total of your first nights accommodation per room to confirm every booking. The deposit will be credited against your account.
Settlement of your account will be required on arrival.
Cancellation terms
• Cancellations will only be accepted in writing via the email used to confirm the original booking.
• If you cancel your stay your deposit is non-refundable.
• We recommend that you purchase travel insurance.
• Refunds cannot be made for rooms that are not occupied for the full period that has been booked.
• If, due to exceptional circumstances, we are forced to cancel your stay, we will refund your deposit in full and make every effort to find you alternative accommodation; however, we cannot be held responsible for any costs incurred by you as a result.
• Payment in full is due upon day of arrival. Payment may be taken automatically.
Discounted rates and special offers are subject to availability and cannot be applied to existing bookings. Room rates are confirmed at the time of booking
Damage
We will charge you for the cost of any damage incurred or additional cleaning required during your stay
Food and drink
With the exception of baby food, only food and drink purchased on the premises may be consumed
Events
On occasion, the Anchorage Hotel hosts small events that may result in some public areas being temporarily unavailable. In such circumstances we will always make every effort to provide alternative facilities; however, we cannot offer refunds in the event of any facilities or services being temporarily withdrawn.
Maintenance & improvements
As the hotel is open all year round, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will endeavour to keep any noise and inconvenience to a minimum. Any such work happening during your stay does not constitute a reason for cancellation and standard cancellation terms will apply.
Dogs
Dogs are welcome at the Anchorage Hotel, we ask £6 per dog per night, this is for extra cleaning and time. Dogs are allowed in the main lounge, small lounge and front gardens only. They are not permitted around the pool area, rear garden and restaurant.
The terms & conditions of each booking can vary, the terms & your booking are emailed to you as part of your confirmation.
If you do not receive your confirmation within 24 hours of booking, please contact the hotel to check your details.